Connecting your Intercom help center allows Pageloop to read your knowledge base articles, scan for inconsistencies, and create new drafts for you. This guide walks you through the steps to set up the integration.
How to Connect Your Intercom Account
You can connect your Intercom account from either the initial Setup Checklist or the Integrations page in your settings.
From the Setup Checklist
If you're setting up your Pageloop account for the first time, you can connect Intercom directly from the dashboard.
On the main dashboard, locate the Setup Checklist. Under the Connect Knowledge Base step, select Intercom from the list of help centers.
You will be redirected to Intercom. Follow the on-screen prompts to log in and authorize Pageloop to access your workspace.
After granting access, you'll be returned to the Pageloop dashboard. The Connect Knowledge Base step will be marked as complete, confirming a successful connection.
From the Integrations Page
If you've already completed the initial setup or need to connect later, you can do so from your settings.
Navigate to Settings by clicking your profile at the bottom-left of the page, and then select Integrations.
Find Intercom in the list of available integrations and click Connect.
Follow the prompts to authorize the connection, as described in the steps above.
Permissions Requested by Pageloop
To help you manage your knowledge base, Pageloop requests specific permissions for your Intercom workspace. We only ask for what we need, and Pageloop never takes any action on its own—you're always in control.
Here are the key permissions we ask for and why:
Read and write articles: This allows Pageloop to read your existing help center content to scan for outdated information and to create new drafts when you generate articles.
Read admins: Pageloop uses this permission to list the admins in your workspace. This lets you assign an author to the articles you create in Pageloop before they are published in Intercom.