Working with Proactive Suggestions
Keeping your Help Center documentation up to date can be challenging, especially when product changes happen across multiple teams and channels. Pageloop solves this by automatically monitoring your connected data sources and generating proactive suggestions that identify documentation gaps and recommend action. Suggestions come in two types: new article suggestions that recommend creating an entirely new article, and update suggestions that recommend changes to existing articles. Each suggestion takes you to the corresponding Create Article or Find Updates workflow with pre-populated information, so you never start from scratch.
How Pageloop Generates and Updates Suggestions
Pageloop periodically scans your connected data sources for conversations, completed tasks, and support interactions that indicate documentation needs. When Pageloop identifies a relevant signal, it creates a suggestion and surfaces it in the Newly Detected tab.
If a suggestion is still in the Newly Detected tab and Pageloop encounters additional related information from the same or different data sources, Pageloop updates the existing suggestion rather than creating a duplicate. New source messages are appended, affected articles may be added, and impacted categories can expand. This keeps your suggestions list clean and ensures each suggestion contains the most comprehensive information available.
For example, if Pageloop initially generates a suggestion based on a Slack conversation and later detects a related Linear issue, the original suggestion is updated with the new source data rather than creating a second suggestion for the same topic.
Navigate the Suggestions Tab
Access your suggestions by selecting Suggestions from the Pageloop sidebar. The Suggestions page organizes items into three tabs:
Newly Detected — Suggestions that Pageloop has identified but you have not yet acted on. This is where new suggestions appear and where existing suggestions are updated with additional context from your data sources.
Accepted — Suggestions you have accepted and started working on through the create or update workflow.
Ignored — Suggestions you have chosen to skip or delay. You can restore an ignored suggestion at any time.
Filter and Search Suggestions
Pageloop provides several ways to narrow down your suggestions list:
Search — Use the search bar at the top of the page to find suggestions by keyword.
Type — Filter by suggestion type: Create Article or Find Updates.
Categories — Filter by the Help Center categories that each suggestion impacts.
Source — Filter by the data source that generated the suggestion, such as Slack or Intercom.
Review Suggestion Details
Select any suggestion from the list to open its detail view. The detail page shows:
Title — The suggested title for the new article or update.
Change description — A detailed summary of what the suggestion covers and what changes are recommended.
AI Reasoning — An explanation of why Pageloop created this suggestion, helping you understand the rationale before deciding to act.
Affected Articles — For update suggestions, a list of existing Help Center articles that may need changes. You can open each affected article directly in your Help Center by selecting the external link icon.
On the right side of the suggestion detail page, a sidebar panel displays the Source Logs (the original messages from your connected data sources that triggered the suggestion), Impacted Categories, the suggestion Type (Create or Update), and the date the suggestion was Created. Select a source log entry to open a slide-over panel with the full message content, the source channel or identifier, and the date it was captured.
Accept a Suggestion
When you are ready to act on a suggestion, select the Continue to Edit button at the top of the suggestion detail page. What happens next depends on the suggestion type:
Accept a New Article Suggestion
Select Continue to Edit on the suggestion detail page.
Pageloop opens the Create Article form with the title and product notes pre-populated from the suggestion content.
Review and edit the pre-filled fields as needed. You can also add additional images (up to 10), select an article template, or record a flow with the Chrome extension for additional screenshots and context.
Select Generate to create the article.
Accept an Update Suggestion
Select Continue to Edit on the suggestion detail page.
Pageloop opens the Find Updates form with the title, release notes, and impacted categories pre-populated from the suggestion content.
Review and edit the pre-filled fields. You can upload additional images, toggle the UI change option, or record a flow with the Chrome extension to provide more detail about the product changes.
Select Find Updates to scan your Help Center for affected articles.
In both cases, accepting a suggestion does not immediately publish anything. It starts the corresponding workflow with pre-populated information, giving you full control to review, refine, and add context before Pageloop generates the final output.
You can also accept a suggestion directly from the suggestions list without opening the detail page. Select the three-dot menu on any suggestion and choose Continue to edit.
Ignore and Archive Suggestions
If a suggestion is not relevant or you want to skip it for now, you can ignore it from the suggestion detail page by selecting the Ignore button next to Continue to Edit, or from the suggestions list by selecting the three-dot menu and choosing Ignore. Ignored suggestions move to the Ignored tab, and you can restore them at any time by opening the suggestion and selecting Restore Suggestion.
To permanently remove a suggestion from your active tabs, archive it. Select the three-dot menu on a suggestion and choose Archive, or select the checkboxes next to multiple suggestions and choose Archive Suggestions from the bulk action bar at the bottom of the page. To view archived suggestions, select the three-dot menu icon at the top of the Suggestions page and choose Open Archive. You can restore archived suggestions from the archive view at any time.
Where Suggestions Come From
Pageloop generates suggestions from three categories of connected data sources. Each source is analyzed for signals that indicate your documentation may need updating or that a new article should be created.
Support platforms
If your Help Center platform also handles customer support (for example, Intercom, Zendesk, or Freshdesk), connecting your Help Center to Pageloop also gives Pageloop access to your support tickets. Pageloop analyzes closed tickets and tickets where an AI support agent escalated to a human to identify gaps in your documentation. No separate integration is needed beyond your Help Center connection.
Project management tools
Pageloop monitors completed issues in your project management tool to identify product changes that may require documentation updates. Currently, Pageloop supports Linear. When your team resolves issues related to bug fixes, feature releases, or product changes, Pageloop can detect these and recommend corresponding documentation updates or new articles.
Messaging platforms
Pageloop listens to specific channels in your messaging platform to identify documentation needs from team conversations. Currently, Pageloop supports Slack. By monitoring channels where your team discusses product changes, Pageloop picks up on conversations that suggest your documentation may need attention.
Tips for Managing Suggestion Volume
Review suggestions regularly. Pageloop updates existing suggestions with new information as it arrives, so checking the Newly Detected tab regularly ensures you act on suggestions when they have the most context.
Use filters to prioritize. Filter suggestions by type, category, or source to focus on the most relevant items first.
Archive suggestions you will not act on. Archiving keeps your Ignored tab clean and separates suggestions you have definitively decided against from those you may revisit later.
Connect multiple data sources. The more data sources you connect, the better Pageloop can identify documentation gaps and provide a more complete picture of what needs updating.
Frequently Asked Questions
Why do some suggestions show multiple source icons?
When Pageloop detects related information from more than one data source, it updates the existing suggestion with the additional context rather than creating a duplicate. The source icons on each suggestion show all the data sources that contributed information to that suggestion.
What happens to my suggestion after I accept it?
The suggestion moves to the Accepted tab, and you are taken to either the Create Article or Find Updates workflow, depending on the suggestion type. Nothing is published to your Help Center until you complete the full workflow and choose to publish.
Can I undo ignoring or archiving a suggestion?
Yes. When you ignore a suggestion, it moves to the Ignored tab, and you can restore it at any time by opening it and selecting Restore Suggestion. When you archive a suggestion, a brief notification appears with an Undo option. You can also restore archived suggestions from the archive view.
Why are no suggestions appearing?
Make sure you have at least one data source connected and configured. After initial setup, it may take 24 to 48 hours for the first suggestions to appear as Pageloop begins analyzing your data sources. If suggestions still do not appear after this period, verify your data source configuration in Settings > Integrations.