Keeping your Help Center accurate means both creating new documentation and updating what already exists. Pageloop organizes these two workflows into separate areas so you always know where to find your work, what needs attention, and what has already been published.
Two Core Workflows in Pageloop
Pageloop separates your documentation work into two main areas, each accessible from the sidebar navigation:
Articles: The Articles tab contains new documentation you create in Pageloop. These are articles that do not yet exist in your Help Center. Note that "Articles" is the name of the navigation tab in Pageloop, not a separate feature. Creating new articles is covered in Create Articles Using Pageloop.
Updates: The Updates tab contains changes to articles that already exist in your Help Center. When Pageloop identifies outdated content, the recommended changes appear here for your review. For a step-by-step walkthrough of the update process, see Find Updates for Your Articles and Review and Apply Article Updates.
The Articles Tab
Select Articles from the sidebar navigation to view all documentation you have created in Pageloop. The Articles page organizes your work using three tabs:
In Draft: Articles you have created that are not yet published to your Help Center
Published: Articles that have been pushed to your Help Center
All: A complete view of all your articles regardless of status
Each article entry shows the title, a description preview, creation date, and the team member who created it. Articles with the "In Draft" status display an amber indicator, while published articles display a green indicator.
From the Articles page, you can search for specific articles, filter by creator, archive articles you no longer need, or retry article generation if a previous attempt failed.
The Updates Tab
Select Updates from the sidebar navigation to view all pending changes to your existing Help Center articles. The Updates page organizes your work using four tabs:
To-Do: Updates that need your review
In-Progress: Updates you have started reviewing but not yet completed
Resolved: Updates that have been reviewed and either accepted or dismissed
All: A complete view of all updates regardless of status
Each update shows the title, the articles affected, creation date, and the team member who initiated the update. You can filter updates by creator, status, and Help Center category to find exactly what you need.
Article Statuses
Understanding article statuses helps you track where each piece of documentation stands in your workflow:
Status | Meaning |
In Draft | The article exists in Pageloop but has not been published to your Help Center |
Published | The article has been pushed to your Help Center |
Processing | Pageloop is currently generating the article content |
Failed | Article generation encountered an error (you can retry from the Articles page) |
When you create an article in Pageloop, it starts with the "In Draft" status until you publish it to your Help Center. For detailed publishing steps, see Publish New Articles to Your Help Center.
Update Statuses
Update statuses help you manage your review workflow:
Status | Meaning |
To-Do | The update is awaiting your review |
In-Progress | You have started reviewing the update but have not completed all changes |
Resolved | You have reviewed all changes and either accepted or dismissed them |
For a detailed guide on reviewing and applying updates, see Review and Apply Article Updates.
Articles vs Updates: Quick Comparison
Aspect | Articles | Updates |
Purpose | Create new documentation | Modify existing documentation |
Location | Articles tab in sidebar | Updates tab in sidebar |
Status Options | In Draft, Published, Processing, Failed | To-Do, In-Progress, Resolved |
Action to Publish | Create Draft | Update Article |
Result | New article in Help Center | Modified existing article in Help Center |