Publish New Articles to Your Help Center
After creating an article in Pageloop, the final step is publishing it to your connected Help Center so your customers can access accurate, up-to-date documentation right away. Pageloop lets you push articles directly to your Help Center platform, eliminating the need to copy and paste content between tools. This keeps your knowledge base current and ensures both your customers and support AI agents always have the latest information.
Before You Begin
To publish an article from Pageloop, you need the following:
A connected Help Center platform -- Pageloop requires a connected Help Center integration to function. You must have already connected one of the supported platforms (such as Intercom or Freshdesk). If you have not connected your Help Center yet, see Connect Intercom as Your Help Center or Connect Freshdesk as Your Help Center for setup instructions.
A completed article -- Your article must be fully generated and ready for review. If you still need to create one, see Create Articles Using Pageloop.
Edit and Finalize Your Article
Before publishing, take a moment to review and polish your article in the Pageloop editor. Pageloop uses the same editor as your Help Center, so what you see in Pageloop closely matches how the article will look when published.
In the article editor, you can:
Edit the article title and description at the top of the page.
Make changes to the article body using the formatting toolbar.
Rearrange content, add headings, lists, images, and other elements.
Annotate and edit screenshots directly within the editor (see Annotate and Edit Screenshots for details).
Pageloop automatically saves your edits as you work, so you do not need to manually save before publishing.
Publish Your Article
When your article is ready, follow these steps to publish it to your Help Center.
Step 1: Click the Next Button
In the top-right corner of the article editor, you will see a Next button displaying your Help Center platform's logo. Click this button to open the publishing options.
Step 2: Choose a Publishing Option
After clicking Next, a dropdown menu appears with two options:
Review and Publish to Help Center -- This option lets you select where in your Help Center the article should appear, then publishes it. Clicking this opens a platform-specific flow where you choose a category, collection, or folder.
Create a Saved Draft on [Platform] -- This option pushes the article to your Help Center as an unpublished draft. The article will not be visible to your customers until you manually publish it from within your Help Center platform.
Step 3: Select a Location (for Review and Publish)
If you choose Review and Publish to Help Center, Pageloop opens a panel where you select the destination for your article. The exact options depend on your Help Center platform:
Intercom
When publishing to Intercom, you have two choices:
In a Help Center -- Select a collection (and optionally a section within that collection) where the article will appear. Click Select Collection to browse your Intercom collections, choose the right one, then confirm your selection.
As an unpublished public article -- The article is created in Intercom but will not be discoverable in your Help Center. You can assign it to a collection later from within Intercom.
Once you have made your selection, click Publish Article to send the article to Intercom.
Freshdesk
When publishing to Freshdesk, you must select a folder hierarchy:
Click Select Hierarchy to open the folder browser.
Browse the categories and folders in your Freshdesk Help Center.
Select the folder where you want the article to appear, then click Select Folder.
Click Publish Article to send the article to Freshdesk.
Step 4: Confirm and View Your Article
After Pageloop successfully publishes or creates a draft of your article, you will see a success notification. This notification includes a link to view or edit the article directly on your Help Center platform.
You can also use the external link icon button in the top-right corner of the article editor to open the published article on your Help Center at any time.
What Happens After Publishing
Once an article has been published to your Help Center, the article status in Pageloop updates to reflect this. A few important things to know:
The Pageloop editor becomes read-only. After publishing, further edits should be made directly on your Help Center platform. Pageloop displays a banner at the top of the editor that says "Edits to be made on [Platform]" to remind you.
Your article appears on your Help Center. Depending on which publishing option you chose, the article is either live and visible to customers or saved as an unpublished draft on your Help Center.
You can still view the article in Pageloop. The article remains in your Pageloop Articles list with a "Published" status, and you can review it or click through to the Help Center version.
Copy Article Content
If you prefer not to publish directly through Pageloop, you can copy the article content to your clipboard and paste it into your Help Center manually. To do this, click the Copy Text button in the top-right toolbar of the article editor.
Frequently Asked Questions
How do I publish my article to my Help Center?
Open your completed article in the Pageloop editor, click the Next button in the top-right corner, and choose either Review and Publish to Help Center or Create a Saved Draft. Follow the platform-specific steps to select a location and confirm.
Will my article be published immediately or stay as a draft?
It depends on the option you choose. If you select Review and Publish to Help Center, the article is published and can be visible to customers (depending on your platform's settings). If you select Create a Saved Draft, the article is saved as an unpublished draft on your Help Center until you manually publish it from there.
Can I edit the article after publishing?
Yes, but edits must be made directly on your Help Center platform after publishing. The Pageloop editor becomes read-only once the article has been pushed to your Help Center. Pageloop shows a banner reminding you that edits should be made on your Help Center platform.
Why did publishing fail?
Publishing can fail for several reasons:
Your Help Center integration is disconnected. Make sure your integration is still active by checking Settings > Integrations.
You did not select a required location. Some platforms (such as Freshdesk) require you to select a folder or category before publishing. Make sure you have completed all required selections.
A platform error occurred. Temporary issues with your Help Center provider can cause failures. Try again after a few minutes. If the problem persists, contact Pageloop support at [email protected].
Can I publish the same article again?
Once an article has been published to your Help Center, the publishing button becomes disabled for that article in Pageloop. To make further changes, edit the article directly on your Help Center platform.
What if I do not have a Help Center connected?
Connecting a Help Center is essential for Pageloop to work. Pageloop requires a Help Center integration to create, manage, and publish articles. If you have not connected one yet, set up your integration before proceeding. See Connect Intercom as Your Help Center or Connect Freshdesk as Your Help Center for setup instructions.