Keeping your Help Center up to date is essential for providing accurate self-service support and ensuring AI agents have reliable information to work with. Pageloop makes it easy to create new knowledge base articles by generating complete drafts from the context you provide. You supply product notes describing the feature or topic, and Pageloop produces a fully formatted article that matches the style of your existing documentation. You can optionally record a flow with the Pageloop Chrome Extension to give Pageloop precise screenshots and navigation context, resulting in richer step-by-step articles with embedded visuals.

You can begin creating a new article in Pageloop from several entry points:

All options lead to the same article creation form, which is divided into two sections: a Steps panel on the left and the article details form on the right.

The right side of the creation page contains the fields Pageloop uses to generate your article.

The Product Notes field is where you provide the information Pageloop needs to generate your article. Enter any combination of feature descriptions, PRD (Product Requirements Document) text, release notes, internal memos, or call transcripts. The more context you provide, the more complete and accurate the generated article will be. Be specific about what the feature does, how users access it, and any important details or limitations.

You can upload up to 10 images to include in your article. Click the + Upload Images button below the Product Notes field to add screenshots, design mockups, or other visual assets. Accepted formats are PNG and JPEG. Uploaded images give Pageloop visual context and may be included directly in the generated article.

If your team has created article templates, you can select one from the Template dropdown. Selecting a template tells Pageloop to match the structure and formatting of your existing Help Center articles, keeping your documentation consistent. You can select one template at a time. If you do not select a template, Pageloop generates the article using its default structure. To learn how to create and manage templates, see Using Article Templates.

Enter a specific title for your article in the Article Title field. If you leave this field empty, Pageloop automatically generates a title based on the product notes you provided.

The left side of the article creation page displays a Steps panel. If you have not recorded a flow, this area shows an empty state with a Record Flow with Chrome button. Recording a flow is entirely optional, but it is highly recommended for articles that document user interface features or multi-step workflows.

When you record a flow with the Pageloop Chrome Extension, Pageloop captures your screen actions and takes screenshots as you walk through the feature. You control exactly which screenshots are included by pressing Ctrl+S during the recording. Pageloop uses these captured screenshots and actions to generate a more detailed, step-by-step article with the screenshots automatically embedded in the right locations.

If you enable the microphone during recording, your voice narration is transcribed and used as additional context, which can further improve the quality of the generated article.

For detailed instructions on how to install and use the Chrome Extension, including how to record a flow, set up multi-tab recording, and enable voice narration, see Using the Pageloop Chrome Extension.

Once you have filled in your product notes and any optional fields, click the Create Article button in the top-right corner of the page. Pageloop begins generating your article, and you are redirected to the Articles page. Pageloop sends you a notification by email or in Slack (if you have set up the Slack integration) when the article draft is ready for review. Article generation typically takes a few minutes, depending on the complexity of the content and whether a flow recording or images were provided.

Once generation is complete, your new article appears on the Articles page with a Draft status. Click on the article to open it in the Pageloop editor. Pageloop uses the same editor as your connected Help Center platform, so the editing experience matches what you are already familiar with. You can make changes to the text, headings, images, and formatting before publishing.

If your article includes images, you can annotate and edit them directly within Pageloop. Hover over any image in the editor to access the image editing tools. For more details, see Annotate and Edit Screenshots.

When you are satisfied with the article, click the Next button in the top-right corner to proceed to publishing. You can choose to publish the article directly to your Help Center or save it as a draft. The specific publishing options may differ slightly depending on which Help Center platform you have connected.

For a step-by-step guide on publishing, see Publish New Articles to Your Help Center.

If article generation fails, the article appears with a failed status on the Articles page. You can click on the article to open it and select Try Again to adjust your inputs and resubmit. You can also select Refine & Run from the article dropdown menu on the Articles page. Common reasons for failure include very short or unclear product notes. Try providing more detailed context and resubmitting.

Creating manually means you provide written product notes and optionally upload images. Recording a flow means you use the Pageloop Chrome Extension to walk through the feature, and Pageloop automatically captures your clicks and screenshots. The flow-based approach is best for step-by-step UI documentation because Pageloop generates instructions with embedded screenshots from your recording.

Yes. Images are optional. You can create a complete article using only product notes. If you want to add images later, you can upload them directly in the editor after the article is generated.

No. The Chrome Extension is only needed if you want to record a flow. You can create articles entirely from the Pageloop web app by entering product notes, uploading images, and clicking Create Article.

You can upload up to 10 images per article. Accepted file formats are PNG and JPEG.

No. You can select only one template per article. The template tells Pageloop which structure and formatting style to follow when generating the article.

The generated article appears on the Articles page as a draft. You can open it in the editor to review and make changes. When you are ready, you can publish it to your connected Help Center platform.